| |
Our call centre application solutions are designed for the telecommunication, banking and broadcasting enterprises which have outsourced their call centres to call centre service providers. Our ALL ACCESS platform also supports the operation of a call centre. The key function of a call center application solution is to receive and process audio and data requests via telephone, fax, computers or the Internet. With ALL ACCESS platform, we can use the wired communication network to retrieve and transmit the data to the appropriate operators of the outsourced call centre.
The workflow of our call centre application solutions can be illustrated in the following diagram:
 |
| |
| Notes: |
| (1) |
Incoming telephone calls reach the ALL ACCESS platform through the wired or wireless data communication network. |
| (2) |
The ALL ACCESS platform processes the incoming telephone call and retrieves the customer's information and call answering software according to the incoming telephone call details. |
| (3) |
The ALL ACCESS platform then forwards the customer's information and incoming telephone call through the call answering software to the call centre operator. |
| (4) |
The call centre operator then serves the caller and processes the caller's request. |
|
|
